Refund Policy

USA & INTERNATIONAL RETURNS

You may return your purchase within 30 days of fulfillment for a full refund.*

Your bank or your credit card issuer may need more time to process the refund.

You will receive a notification by e-mail that will inform you of the completion of said shipment or refund. The refund will be made using the same form of payment as the original purchase.

For returns / refunds please send us an email(services@tajezzo.com) with the order number and picture, we’ll process your request. Once our customer service team approves your request, please re-package the products and ship them back to us.Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back/or not approved.

The return center is in Guang Zhou,China.

 

RETURN POLICY

• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.

• We do not refund credit card and transaction fees. These fees and costs will be deducted from the total amount of your refund.

• Shipping costs and customs/import duties and taxes are non-refundable.

• Customers will be responsible for the cost of shipping back product(s) to us.*

• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.

• Not accepting returns or refunds initiated without our knowledge.

• Once returns are initiated, they must be sent back to us within 30 days.

*Original Shipping Costs are not refundable and customers are responsible for return shipping unless the reason for return is warranty defect. 

• If you receive the backpack with any manufacturing defect or quality issues, we will cover the return shipping as well as the cost of re-shipping.
• To ensure you receive the benefits of the warranty, please inspect the backpack for integrity and functionality upon receipt, and contact us promptly if any issues are found.
• To streamline the return process and ensure your rights are protected, please retain the original packaging of the product along with all relevant documents and accessories.

**Please note that it can take up to 10 days to process your return once we receive the items back. Most returns are processed within 5 days.